Shipping General
– All parcels from stylekorean arabia are shipped from Dubai.
– Every order is normally shipped out within 72 business hours from the time of order confirmation, if a shipping delay occurs, we will inform customers of the issue within 72 hours.
Free Shipping
Requirements for the FREE shipping.
Only for orders above 250 AED IN UAE.
Delivery Failure
1. Lost Parcel
– Customers need to inform us within 30 days when the delivery status has been marked as “Delivered”, but they haven’t received it so that we can inquire with the shipping company regarding it.
– Customers need to cooperate in providing us with proof of evidence such as pictures of any issues that occurred.
– A refund can be processed only if the delivery company officially claims the parcel as “Lost”.
– The delivery company is not responsible for a stolen or missing package after the delivery to the recipient’s correct address, and a refund or redelivery is not possible in this case.
2. Recipient Unreachable
– In case of incorrect address or contact information on customers’ order, we will send an email requesting the correct information. If customers fail to provide the required information within the determined period decided by the shipping company, the whole package will be returned or disposed of.
– Please be aware that refund or redelivery is NOT possible in this case.